Work Hard. Play Hard.

Commercial Insurance Group is celebrating its tenth year of business as a wholesale insurance brokerage based in Colorado Springs, CO. CEO Martin Burlingame (pictured right) came from a national insurance company as a captive agent where he built a large commercial book focused on construction. During that time, he found that most retail insurance agencies could not get quotes for complicated risks, and this caused disruption in the agent’s accounts.

With a vision to overcome this problem, he started Commercial Insurance Group (CIG). Since then, CIG has expanded to write in over 40 States with an emphasis in Colorado, Texas and California.

Starting in 2007 with construction and hospitality, CIG has since expanded to property, personal lines, transportation, and garage. CIG partners with the best carriers with the broadest forms and competitive rates, and has over 20 binding authorities, including a program for stand-alone property with CAT wind along the Gulf and Atlantic regions. With the recent turmoil in the marketplace, the property team is handling more risks from across the country, as it receives submissions from agents and other program administrators. With capacity to $10,000,000 per location, this program boasts great flexibility and quick turnaround.

“Our knowledgeable and experienced staff has specialists in each department to help you navigate the markets to find the lowest rates and the best protection for your clients,” says Chief Underwriting Officer Mary A. Pierce, CIG’s first employee (pictured left). The commercial lines team can help you with coverage for general, independent artisan, and service contractor’s liability and risk. The personal lines team knows which property and liability coverage will fit unique residential dwellings that range from tiny homes to high value homes. Fleet coverage for trucking, buses, towing, food trucks, and hired car services is the specialty of transportation lines team.

Cyber has fast become an important consideration for underwriters. Assistant Vice President Heather Gilginas (pictured right) says that she always explores the need for Cyber insurance because everything is connected in the digital age and thus has unique exposures.

Burlingame says, “Every Monday morning, we start the week with a staff meeting with our staff asking ‘How can we improve the efficiency of our operations and our customer service?’ Lately it’s all about the user experience of our online platform; our staff always offers creative insights. We thrive on feedback, adaptability, and continuous improvement as our staff grows and the insurance industry evolves.”

Recently, his focus has been on disruptive technology and the result has been an online web based platform for quote/bind/issue. Agents can quickly obtain a rate indication quickly  and easily expedite the process for binding and issuing policies. The platform includes an online chat option for support as producers get their bearings within the system. “We’ve also streamlined our billing and online payment services and we offer competitive financing with a low down-payment option,” says CFO Mack Hone (pictured left).

Another considerable shift in the pass year was improving our digital workspace— things like using Slack, popular with startups. CIG also invests in team bonding with happy hours, and quarterly philanthropic activities to support the local community—  from breast cancer awareness walks to fundraising for the area hit by floods where the Missouri office is located.

“Our work comes with unique challenges, so we consider ourselves unconventional super heroes in insurance” Burlingame explains. A recent photo shoot was born out of this idea. “We want our partners to know that we are professional and hard-working, but also like to have fun.”

CIG is a proud member of Target Markets Program Administrators Association (TMPAA) and Burlingame regularly attends TMPAA conferences to stay up to date.

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